Terms and Conditions
1About these terms
These terms are an agreement between you and [COMPANY NAME] (Pty) Ltd, registration number [REG NO], of [ADDRESS], South Africa ("StepNation", "we", "us"). They apply to the StepNation apps for iPhone and Apple Watch, our website and related services (the "Service").
By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you don't agree, don't use the Service.
2Who can use StepNation
- You must be 18 or older. [CONFIRM MINIMUM AGE]
- You must give accurate details and keep your sign-in secure. You're responsible for activity on your account.
- One person, one account. Accounts can't be sold or transferred.
3Health and physical activity
StepNation encourages walking. It is not a medical device and doesn't give medical advice. Speak to a doctor before starting a new exercise routine, especially if you have a health condition. Stop if you feel pain, dizziness or shortness of breath.
Walk only where it's safe and legal to do so. Obey traffic laws, stay aware of your surroundings and never use the app in a way that puts you or others at risk. Don't enter private property to claim hexes or check in.
4Safety features
Safety alerts, trusted people and hazard reports are community tools. They do not contact the police, ambulance or any emergency service, and we don't monitor alerts. Delivery depends on your phone, its network and your recipients' devices, so we can't guarantee an alert will arrive. In an emergency call 112 from a mobile or 10111 for SAPS.
Hazard reports come from other walkers. We don't verify them and they may be wrong or out of date.
5Fair play
Leaderboards only mean something if everyone plays fair. You must not:
- fake steps, walks or locations, including with shakers, vehicles, emulators or location spoofing;
- use more than one account, or share an account, to gain an advantage;
- interfere with the Service, its security or other walkers' use of it;
- scrape, copy or reverse-engineer the Service, except where the law allows.
We may remove points, crowns or badges earned unfairly, and suspend or close accounts that break these rules.
6Your content and conduct
You keep ownership of what you add, such as your walker name, profile photo, places and reports. You give us a non-exclusive, worldwide, royalty-free licence to host, show and use that content to run the Service.
Don't post anything unlawful, hateful, sexual, harassing, misleading or that infringes someone else's rights. Don't include phone numbers, emails or other people's personal details in reports or place names. We may hide or remove content and review reported photos.
7Clans, communities and places
Matched clans may be reshuffled when a target is missed. Group scores for suburbs and nations may be cleared under bank-or-bust rules. Your individual steps and badges are not wiped by a bust. We may change targets, scoring and game rules to keep the game fair and fun.
Places on the map are for game purposes. Their presence doesn't mean they're open, safe or accessible, or that we have a relationship with them.
8Venue offers
Walk-in offers are provided by the partner venue, not by us. The venue sets and is responsible for the offer, its conditions and honouring it. We aren't liable if a venue changes or refuses an offer, but please tell us so we can follow up.
9Walker+ and payments
- Walker+ is an optional subscription sold through Apple's App Store at the price shown in the app, including VAT.
- It renews automatically each period until you cancel in your Apple account settings at least 24 hours before renewal.
- Payments, cancellations and refunds are handled by Apple under its terms. Nothing in these terms limits your rights under the Consumer Protection Act.
- Walker+ never gives extra points or scoring advantages.
10Teams accounts
If your employer or organisation gives you access through StepNation Teams, a separate agreement with them covers billing. Your use of the app is still governed by these terms and our Privacy Policy. Your organisation sees team totals and participation, never your health data or locations.
11Changes and availability
StepNation is in beta and will change. Features may be added, changed or removed, and the Service may sometimes be unavailable. We'll tell you about material changes to these terms in the app or by email before they take effect. If you keep using the Service after that, the new terms apply.
12Ending your account
You can delete your account at any time in the app. We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires it. Sections that by their nature should survive, such as liability and governing law, continue after your account ends.
13Liability
The Service is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential loss, or for injury, loss or damage arising from walking, the places you visit, venue offers, hazard reports or the failure of a safety alert. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms excludes liability that can't be excluded by law, including under the Consumer Protection Act 68 of 2008, or liability for our gross negligence or wilful misconduct.
14Governing law and disputes
These terms are governed by the laws of the Republic of South Africa. Please contact us first so we can try to resolve any dispute. If we can't, the courts of South Africa have jurisdiction, without affecting any right you have to approach the National Consumer Commission or another regulator.
15Contact and required information
As required by section 43 of the Electronic Communications and Transactions Act 25 of 2002:
- Full name and legal status: [COMPANY NAME] (Pty) Ltd, a private company registered in South Africa, registration number [REG NO]
- Physical address and address for service of legal documents: [ADDRESS]
- Email: legal@[DOMAIN] · Telephone: [PHONE]
- Directors: [NAMES]